Croatia Gems: Consistently Great Feedback
We ask all our guests for feedback – Check our individual villa pages for reviews of each specific villas.
“From the moment we first looked at your website, along time ago, I had the feeling that we were looking at something special. On behalf of our group I would like to thank you for your professionalism & understanding during this difficult period, I have to say it was well worth the wait.
To summarise, we couldn’t fault any part of the trip from the initial booking to our arrival at home on Saturday evening. We will not hesitate to recommend Croatia Gems to anyone thinking of Croatia as a holiday destination. On behalf of our group could I thank you once again. Kind regards Mark” September 2021
“Thanks again for making it all happen in such challenging times! Caroline” August 2021
“Your company kept us informed all the way through a very difficult time really what with all the tests we had to do! I would highly recommend your company to friends. Jane” August 2021.
“I just wanted to email and say what a fabulous time we had in Brac. It was the best holiday and villa we have had yet. Thank you as always for organising the trip for us, even down to the airport and speedboat transfers and Covid testing arrangements. It all went so well.
Having booked with Croatia Gems 6 or 7 times now, I’ve lost track, we wouldn’t consider using anyone else! CB” August 2021.
“I wanted to particularly thank you for everything – especially in view of the ever-changing Covid circumstances. You couldn’t have made it easier and we very much appreciated your calm approach which allowed us to keep holding on to pay the final deposit so that we didn’t have to pull the plug.” Julie 2020
“I just wanted to drop you a line to say thank you for all your help in organising our holiday to Croatia this year. It’s been a strange year, with the uncertainty of everything but we felt truly supported by Croatia Gems and like you had our best interests at heart.” Abi
“Thanks again for helping us choose a great holiday location.” C&M
“I meant to email you to say thanks so much for all your help – we had a lovely holiday and given the current restrictions am so glad we went when we did! J
“Thanks again for all your support and helping us put together the holiday last minute. We really did have an amazing time.” Zoe
“We had an amazing time and the service provided by Croatia Gems and the host were simply amazing. During the run up to the holiday everything was explained really clearly and the additional Covid administration that we were signposted to complete ensured that we had everything we needed on arrival.” J
“I can’t thank you enough for helping us find this accommodation at the last minute :-)” H [Croatia Gems’ Note: 3 days before the holiday, the original Booking.com villa cancelled this party’s booking – we were able to find a great alternative at this very short notice].
“Thank you all for all your help and assistance with the booking, hopefully we will be in touch again.” Lindsay
“…we would like to thank Croatia Gems for your help and advice in booking” J&B
“Overall booking service – excellent. Croatia Gems always prompt with information. Arrival information pack containing details about Mlini and Dubrovnik (and Croatia generally) is very comprehensive and definitely useful, including some useful phrases and translations.” Simon
“Thank you for your wonderful service too. I would not hesitate to use Croatia Gems again. We’ll be back to Croatia for sure, we just love it.” Jane
Thank you for one of the best holidays I’ve ever had in my life!!
I returned from Croatia in the beginning of September and I cannot stop talking about our trip. It was honestly one of the most amazing, breathtaking trips we have ever had and we can’t wait to go back.
I wanted to say a big thank you to everyone at CroatiaGems in the UK and Dubrovnik and Brac for all your help and guidance and patience in dealing with our requests and questions.
I have already been recommending your services to friends looking to holiday in Croatia.
Take care and thank you again.
Best Wishes, Maribelle & family ” September
“I just wanted to pass on our gratitude after our holiday in Mlini.
First of all to Tena for assisting us with our transfers. She was extremely helpful when I asked her to arrange a hire car for the day, and then I subsequently had to cancel. She was very understanding and nothing seemed too much trouble.
Also thanks to you. You were incredibly helpful from the outset when I was left stranded by the original Trip Advisor villa that was cancelled by the owner. You spent time finding me an alternative to suit my requirements.
We will definitely use your company again and recommend to others.
Kind regards, Sarah H” July
“Thank you for organising a great holiday for us.
Best Wishes, Rachel M” July
“Tena looked after us exceptionally well in the resort organising our transfers and wedding transport. Big thank you to all of you from the booking process to getting home, I wouldn’t hesitate to recommend Croatia Gems – excellent service.
Thanks, Phil H” July
“We have recently returned from our holiday… It was a wonderful stay and we are enamoured with Croatia! I have to say that our local reps, Bozidar and Tena were fabulous and their services as concierge and guides really made our visit truly memorable.
Shirley B” August
“Now we have been back a week, downloaded all our pictures, and have reflected on our wonderful holiday … I just wanted to thank you and your colleagues on behalf of us all for helping to make the holiday memorable and one that stands out as being fun, relaxing and very interesting all at the same time. All your advice and information beforehand helped enormously in planning and packing for the trip.
We had not anticipated being met on our arrival at the airport as our first flight had no one booked on the transfer service, so were very touched to be welcomed by Tena who helped us a lot with our transfer. We also appreciated very much the responsiveness and help we received from Tena and the team while we were there in advising us what was available to do in terms of activities.
Very many thanks again for all your help. Best wishes, Brian C” May/June
“… one of the best family holidays ever and will definitely be returning to Croatia next year next year. Thank you so much for your brilliant advice and your patience , it was spot on , we couldn’t have had a better villa to suit our needs. Best wishes, Roger M” August
“We had a wonderful holiday thank you and not only due to the location but also because Tena had made my life so easy, absolutely brilliant.
Warm wishes, Catherine K”
“Just back from our lovely holiday. I just wanted to thank you for all your help in choosing the villa and advising us on things to do. We had a lovely time ….. Great holiday – we will recommend you!
Thanks and best wishes, Sarah T” August
“I must thank you all at Croatia Gems for your help and advice and a big thank you to Tena too who was lovely and very helpful when we arrived.
Also to the owner of the property. We loved it! Regards P W”
“On behalf of myself and my family I would like to thank everyone at Croatia gems both in UK and Croatia. I have never had a better holiday booking experience as I had with you. From the moment I booked with you to the moment we were dropped at the airport on our return home, every little detail was taken care of. ….Stuart H”
“Ana answered all our questions quickly and efficiently which was great. Pickup from airport was great too. Thank you to you guys for your help with our trip, the service has been really good and personal and I’ve always enjoyed having speedy replies to my questions. Would not hesitate to recommend you to others.” Amanda R
“Ana and Bozo were excellent representatives – always available, and gave us plenty of suggestions for restaurants and trips. All good advice. I would certainly have no hesitation in recommending Villa Anamaria and Croatia Gems. Vicky B”
“We wouldn’t hesitate to use Croatia Gems again and would definitely stay at apartment Lux again. Emily”
“Please feel free to give my email to any client if you need references, I will gladly highly recommend the Zavalia and Croatia Gems.” kind regards, Cherif”
“Dear Helen, Thank you for your email….. Thank you so much for making our holiday so memorable. The service we received from yourselves was excellent. Viv”
“Hi Saron, Thank you very much. May I say, as you know I’ve travelled independently to Croatia many times and booked Villas etc but the service your company has provided to date has been excellent and I’d have no hesitation recommending you or using you again next year. Lawrie”
“Dealings with Croatia Gems office – all efficient and prompt, providing reassurance when booking online can be a dodgy experience. No problems.
Contact with the rep – we had very little contact but she was there to meet us at the accommodation and the transfer was very efficiently arranged. She (sorry! I think she was called Anna?) responded immediately to my message asking about the return transfer which was very well organised. Apart from that we did not see her but we had her number and could have contacted her easily had we needed to. Debbie Forbes”
“Reps: Ana and Bozo were both fantastic. Bozo even drove us to the main supermarket and waited for us while we shopped on the first full day we were there. Ana helped out with restaurant bookings, hire car for a couple of days, transfers into Dubrovnik and did us proud on the last night when she used a contact to get us very best table at the Hotel Argentina for my birthday dinner.
Service overall was excellent and we would certainly consider booking with Croatia Gems again. Neil”
“Thank you for all your help especially since this was our first time in the area. We are ready to return some day! Deborah”
“Dear Croatia Gem, I wanted to write to say a huge thank you for such a great holiday recommendation:
I wanted to do something special to celebrate a big Birthday for my parents this year. I’d spent time trawling the internet thinking of somewhere warm and sunny to visit in early June and ideally a location where two 70 year olds hadn’t been before but my searches were endless! Croatia came up a few times and when I saw Croatia Gems website had a number to call I rang and was hugely relieved to be able to tell them exactly what I was looking for and to be met with a couple of recommendations of places to stay and lots of local information of what to do nearby. I had forgotten that this service still existed and it was great to know I was in capable hands……
We took advantage of some pre-arranged trips with Ana and Bozidar too. I also pre-arranged a private chef for the evening to mark my parents Birthday with Ana and I highly recommend this!! It was amazing, I was a bit worried it might be a bit stiff and formal but far from it, the food was amazing and the chef’s assistant was really personable, English was brilliant and he waited the table; everyone loved it! (Plus the kitchen was spotless when they left, so nothing to do.)
Thank you Croatia Gems for making this so easy to organise and for me getting loads of kudos for looking like I’d spent hours researching and organising a memorable family holiday!!! Clare”
“Hi, Yes the villa was very good, Overall Croatia Gems service from all parties was excellent. The locality is excellent, the scenery is stunning. The people are very friendly and particularly nice is that it isn’t highly commercialised which pleasantly surprised me. I would definately go back to the villa. Regards, Andy”
“Dear Helen and all Croatia Gems staff!
First of all, so sorry about this delayed feedback, but we have been on holiday until today, so that is the reason for this. As you know, our holiday did not go as we had planned: few days before departure it came to our knowledge that the villa rented from HomeAway does not even exist. We had been scammed. We were sad and disappointed, had only three days to organize everything. At that point I contacted your company – it had came to my notice at some point when my friend told me that they have been in villa Floranneve few years ago – and what happened. Well, everything happened: we got answers to our e-mails, we got proper information about the choices – I can honestly say that our holiday in Croatia was possible because of your company and especially because of the Denise. You have an excellent worker there. So special thanks to Denise….
We stayed in two villas in Croatia, and we were very pleased for both. Villa Floranneve had beautiful garden and there were plenty of outdoor activities. We also liked that the villa was situated near village Cavtat, it was nice that you could pick up the breakfast bread every morning from the bakery nearby. Also the managers in the villa were really helpful! Another villa, Villa Delice , was also near perfect: the villa itself was gorgeous – the beds, perfect to sleep! – so spacious and modern. Also the views from the villa were great. Also the manager in this villa was really helpful, one phone call and he organized you a taxi or mountain bikes. That’s what I call service!
All in all, we were very happy and pleased. We had a great holiday, and big thanks from that goes to you and to your company. You really have a great staff both in England and in Croatia. I will strongly recommend your company to anyone travelling to Croatia!
So, ten points goes to…Croatia Gems!
Best wishes, Anne and Pekka Romsi, happy travellers”
“I found Croatia Gems very helpful and would not hesitate to use you again.” John W